How long does delivery take?
We use Australia Post and Fastway for deliveries, depending on the address. The following table provides a general estimate of delivery times.
|Your Location||Delivery time|
|Brisbane, Sydney, Melbourne or Canberra||1 – 3 business days|
|Regional QLD, NSW, VIC||3 – 10 business days|
|Adelaide, Perth, Darwin, Hobart||4 – 8 business days|
|Rural WA, NT, SA, TAS||4 – 14 business days|
Orders will be dispatched Monday to Friday (excluding public holidays). Orders are generally dispatched on the same day if received before 1pm, if not, then they are dispatched on the next business day.
How much does delivery cost?
Delivery is FREE for orders totalling $70 or more. For orders less than $70 we charge a simple fixed rate of $9.99.
Do you deliver to PO Boxes, military addresses or Parcel Lockers?
Yes, we will always deliver these orders using Australia Post.
Do you ship outside Australia?
No, tea is classified as plant matter and can therefore be difficult to export so unfortunately we do not ship our teas internationally. Because of this we have chosen not to ship products internationally either.
Will I have to sign for my delivery?
Orders are automatically set to ‘Authority to Leave’ unless you specify otherwise in the delivery instructions field. You are welcome to add special delivery instructions in the comments box is provided.