How long does delivery take?

We use Australia Post for deliveries. The following table provides a general estimate of delivery times.

Your Location   Delivery time
Brisbane, Sydney, Melbourne or Canberra   1 – 3 business days
Regional QLD, NSW, VIC   3 – 10 business days
Adelaide, Perth, Darwin, Hobart   4 – 8 business days
Rural WA, NT, SA, TAS   4 – 14 business days

 

Orders will be dispatched Monday to Friday (excluding public holidays). Orders are generally dispatched on the same day if received before 12pm AEST, if not, then they are dispatched on the next business day.

 

How much does delivery cost?

Delivery is FREE for orders totalling $70 or more. For orders less than $70 we charge a simple fixed rate of $9.99. 

 

Do you deliver to PO Boxes, military addresses or Parcel Lockers?

Yes, we will always deliver these orders as we use Australia Post.

 

Do you ship outside Australia?

No, tea is classified as plant matter and can therefore be difficult to export so unfortunately we do not ship our teas internationally. Because of this we have chosen not to ship products internationally either.

 

Will I have to sign for my delivery?

Orders are automatically set to ‘Authority to Leave’ unless you specify otherwise in the delivery instructions field. You are welcome to add special delivery instructions in the comments box is provided.