The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
All registration information is confidential and remains the property of The Tea Centre (TC1 Online Pty Ltd) and will not be disclosed or shared with any third parties.
All online orders are to be prepaid by credit card or direct debit. Please make sure you have funds available as this can delay your order.
An emailed order confirmation is sent once payment is received.
The order will be delivered via Australia Post after confirmation of payment and if you’ve provided an email address then a tracking confirmation will be sent from the relevant delivery service.
Free delivery is provided once a customer spends $70 or more and The Tea Centre reserves the right to send the parcel with whichever carrier at our discretion. Where possible, we endeavour to dispatch via Australia Post, dependent upon authority to leave options and the parcel size falling within the acceptable weight and size bracket.
Once an order has been packed, an ‘Order Complete’ is sent via email to the customer from The Tea Centre. This means your order has been packed and sent and you now only have to wait for delivery.
All the material on our Website is provided in good faith to all. The information comes from various reliable resources and it is believed to be accurate and current as of the date of publication.
Neither The Tea Centre, it’s directors or employees make any representation that the material contained on the Website is always accurate and correct, nor do they accept any responsibility which may arise from any errors or omissions from that material. All due care is taken to provide accurate information and a secure Website but ultimately your use of our Website is at your own risk.
Vouchers purchased online can only be redeemed when placing an online order during the checkout process. Exceptions may be made if a customer wishes to use an online voucher in-store should an authority from Head Office confirm the validity of the voucher first.
Vouchers purchased in-store cannot be used online. However, if it’s not possible for you to visit one of our stores to redeem your store voucher, you may email [email protected] and request it be exchanged for an online voucher. To do this, you will need to provide your email address via which The Tea Centre can forward you the online voucher/store credit code to use online the next time you order.
All vouchers are valid for 3 years from date of purchase.
Vouchers can be used to purchase both tea and accessories from The Tea Centre. Gift Cards are to be treated like cash. The Tea Centre is not responsible for replacing gift cards should they be lost or stolen. Gift Cards cannot be exchanged for cash.
If you do not spend the entire amount on a Gift Card, the balance will remain on the card. However, the original expiration date still applies. If your purchase exceeds the Gift Card amount, then you must pay the balance with cash (in-store only), debit card or credit card (Visa or Mastercard only).
You can check the Gift Card cash balance or expiration date at any of our stores.
These Terms and Conditions are intended to protect both Leaf Lover Members and The Tea Centre. It is the Member’s responsibility to read and understand them. These Terms and Conditions are effective as at 1 May 2016 and are available from www.theteacentre.com.au.
1 Leaf Lover Membership is FREE and only open to individuals. Membership is not open to families, groups, companies, trusts, partnerships, other entities, government departments, agencies, animals or inanimate objects.
1.1 A Member may not hold more than 1 Membership at any time.
1.2 Persons wishing to become Members may do so by subscribing in-store or via our Leaf Lover webpage.
1.3 Please note that perks differ slightly dependent on whether the member signed up in-store or online (unless the Member contacts [email protected] and applies to become a Leaf Lover both in-store and online).
1.4 Membership is offered at the sole discretion of The Tea Centre. We have the right to accept or reject any application for Membership without providing any reasons to the applicant.
1.5 Members information will remain confidential and not be shared with any third parties.
1.6 When signing up to become a Member, you agree to receive The Tea Centre newsletter emails. However, you can unsubscribe any time after receiving the first one and it will not affect your membership in any way.
1.7 Becoming a Leaf Lover Member will entitle you to receive special discounts and offers only available to Members. These offers will be communicated to you via email or in-store.
1.8 Members may cancel their Membership at any time by simply contacting us via [email protected].
2 Member are automatically added to our digital database, and only need to state/log in with their email address to claim their benefits. If you forget the email address assigned to your membership, you can check your Leaf Lover status by contacting [email protected] or talking to one of our friendly in-store staff. You may need to apply a special offer code at Checkout in the ‘Coupon Code’ area to receive online Leaf Lover discounts.
2.1 By claiming any benefit, the Member agrees to be bound by these Terms and Conditions, and provide consent relating to personal information, which The Tea Centre agrees to never share with a third party.
2.2 Purchases made by Members will be stored to assist The Tea Centre and better service the customer e.g. special offers specific to them. This information will remain confidential to The Tea Centre and not shared with any third parties.
2.3 In the event of the loss, theft or unwanted use of a Member’s Leaf Lover’s account username and password, it is the Members responsibility to notify via [email protected] as soon as possible.
2.4 The Tea Centre reserves the right to suspend or terminate a Leaf Lover Membership at any time if we feel the membership has been abused or misused in any way.